How soon are orders processed?
We process regular orders within 24 hours from confirmation of payment and ship them out as soon as the order is complete. (As the items are all made custom we need up to 5 working days to complete your order)
How much do you charge for the shipping fee?
We calculate shipping fees based on three main location categories:
- Metro Manila – Free of charge
- Provincial extra – P100
- International DHL – rates vary depending on location
Note: We are working on partnering with more reliable couriers to give you the best rates and service. In this regard, existing standard rates may change without prior notice.
How long is the delivery lead time?
Upon the start of shipment processing, you can expect to receive your package within the time frame listed below:
- Metro Manila – 1 to 3 business days
- Provincial – 2 to 5 business days
- International – 3 to 5 business days
Note: We are not liable for any unexpected delays caused by poor weather conditions, holidays, lockdowns and other fortuitous events.
How can I track my package?
An email will be sent to you containing the tracking number of your package once the order has been picked up by the courier. Once the items leave our warehouse the shipping company will be responsible for the safe delivery of the item to the customer.
Do you ship internationally?
Yes, we offer international shipping via DHL. For quotation requests, kindly email us at firstname.lastname@example.org with a list of orders and the related shipping details and we will send a reply within 1-2 business days.